FAQ
All the answers to your PACHA problems. Or at least most of them 😜. If there's something you can't find, send us an email at info@livepacha.com!
PRODUCT INFORMATION
Q: Are all of your products vegan?
Yes! Even our "Cheesy Herb" flavor is dairy-free. We're 100% plant-based!
Q: Are all of your products gluten-free?
Yes! All of our bread is processed in a dedicated gluten-free facility and are Certified Gluten-Free!
Q: Are all of your products certified organic?
Yes! Our bread, and all of the ingredients that come into our dedicated facility, are certified organic.
Q: Does your bread contain any dairy? Soy? Egg? Potato? Refined Sugar? Tapioca? Tree nuts? Peanuts? Legumes? Grains? Sesame? Oat? Rice? Xanthan or other gums and binders?
Nope. We keep it pretty simple... Buckwheat, sea salt, extra virgin olive oil, and some flavorings. No weird binders, no grain-based fillers. Just yummy seed-based bread. You can see the full list of ingredients and nutrition information on any of our product pages.
BREAD CARE TIPS & TRICKS
Q: Where should I store my PACHA bread?
PACHA bread doesn't have any preservatives, so we recommend getting it to the freezer as soon as it arrives or comes home from the store. Once you are ready to eat, you can thaw it and store in the fridge, where it will last for 1-2 weeks. You can also slice, freeze, and toast it directly from the freezer. Like all bread, PACHA is best enjoyed toasted!!
Q: What is the shelf life of my bread?
PACHA bread will last 1-2 weeks in your refrigerator. We recommend that you store it in the freezer until you're ready to use it so that it lasts much longer (1-2 years!). Check out the date on the "If Frozen, Best By:" sticker on the outside of your box. NOTE: This sticker indicates the FROZEN shelf life.
Q: Since I had to cut open the vacuum-seal bag, do I need to put my loaf into something air-tight?
Not necessarily. We do recommend keeping the end of your vacuum bag closed (you can tuck it under your loaf or use a rubber band) but it doesn't need to be fully airtight. In fact, because our loaves are more dense and moist than a typical glutenous bread, if the loaves dries out just a bit it can help prevent mold from growing. If you feel like it's getting dry and crumbly, it might be time to bust out the Tupperware. 😜
Q: I got my bread in the frozen section. What do I do now?
The first step is to thaw. If you're jonesing for your PACHA fix RIGHT NOW, you can thaw it on the defrost setting on your microwave. You can also set your loaf on the counter, or even in the sun or a warm water bath (before you open the vacuum seal!). You'll want to keep your loaf refrigerated once it's thawed out!
Q: Can I keep my bread in the freezer?
Definitely. You can store whole, unopened loaves that you're not ready to eat for 2 years. If you just don't go through your bread very quickly, you can slice a thawed loaf before re-freezing and toast the slices one at a time out of the ice box. You'll want to use a freezer-safe container or bag for this method.
Q: What's the best way to slice my PACHA?
Oh boy, do we have some tips for you! ☝🏼
1. PACHA bread is easiest to slice when it's nice and chilled. A sharp, non-serrated knife like a chef's knife works best, but a serrated bread knife also does the job (and is better than a dull knife).
2. We leave the slice thickness up to you. If you want a crispier bite that toasts faster, try a slice 1/2 cm think. If you want soft inside, crispy outside, try 1cm thick.
3. We also leave the slice SHAPE up to you! If you want a larger, sandwich-sized bread slice, try this sandwich slice technique! You'll need at least half a loaf to achieve these sandwich squares.
ORDERING & SHIPPING
Q: How much does shipping cost?
We ship from our facility in San Diego using UPS Ground Shipping or FedEx 2-day shipping -- whichever method will get your bread to you within 2 days of leaving our hands. Shipping costs range from $3.50 to $14.00 per item depending on the weight of the item and the distance it must travel.
If you are looking to minimize shipping cost per loaf, we recommend ordering by the case (6 loaves) as this is the cheapest shipping per loaf across the board!
Q: I've placed my order. When will my bread arrive?
Orders placed by Sunday at 11:59:59 pm PST will ship by Tuesday. Orders placed after the Sunday night deadline will ship the FOLLOWING week (by Tuesday of the next week). Once shipped, orders typically arrive between Wednesday and Thursday.
* Please Note: PACHA is not liable for delay in delivery due to incorrect shipping information submitted at checkout. If you have made a mistake, please contact us before our Sunday afternoon deadline to update the shipping information.
Q: Where can I buy your products?
We ship our bread from San Diego to anywhere in the US: just click here! To find a location near you, simply visit our PACHA Retail Location Map!
If you are a grocery store, market, co-op, restaurant, or cafe who wants to carry or serve our bread, please reach out to us at orders@livepacha.com. At this time we are available through UNFI and KeHE distributors in regions throughout the U.S., and can distribute wholesale direct there. Reach out to us for more info!