FAQ

All the answers to your PACHA problems. Or at least most of them 😜. If there's something you can't find, send us an email at info@livepacha.com!

 

PRODUCT INFORMATION

Q: Are all of your products vegan?

Yes! Even our "Cheesy Herb" flavor is dairy-free. We're 100% plant-based!

Q: Are all of your products gluten-free?

Yes! All of our bread is processed in a dedicated facility using only ingredients that are certified gluten free. Our products are in the process of certification as we move to our new production facility. 

Q: Are all of your products organic?

Yes! All of the ingredients that come into our dedicated facility are certified organic. Our products are undergoing the official organic certification process as we move to our new production facility.

Q: Does your bread contain any dairy? Soy? Egg? Potato? Refined Sugar? Tapioca? Tree nuts? Peanuts? Legumes? Grains? Sesame? Oat? Rice? Xanthum or other gums and binders?

Nope. We keep it pretty simple... Buckwheat, Sunflower, Flax, Salt, Apple Cider Vinegar, and some flavorings. No weird binders, no grain-based fillers. Just yummy seed-based bread. You can see the full list of ingredients and nutrition information on any of our product pages.

 

BREAD CARE TIPS & TRICKS

Q: Where should I store my PACHA bread?

PACHA bread doesn't have any preservatives, so we recommend refrigerating your bread as soon as it arrives or comes home from the store. Once it's chilled, your loaf can easily be sliced and toasted. And, like all bread, it's definitely best when toasted!

Q: What is the shelf life of my bread?

PACHA bread should last 4 weeks in your refrigerator. If you choose to store it in the freezer until you're ready to use it, it lasts much longer (1-2 years!). Check out the date on the "If Frozen, Best By:" sticker on the outside of your box.

Q: Since I had to cut open the vacuum-seal bag, do I need to put my loaf into something air-tight?

Not necessarily. We do recommend keeping the end of your vacuum bag closed (you can tuck it under your loaf or use a rubber band) but it doesn't need to be fully airtight. In fact, because our loaves are more dense and moist than a typical glutenous bread, if the loaves dries out just a bit it can help prevent mold from growing. If you feel like it's getting dry and crumbly, it might be time to bust out the Tupperware. 😜

Q: I got my bread in the frozen section. What do I do now?

The first step is to thaw. If you're jonesing for your PACHA fix RIGHT NOW, you can thaw your loaf on the counter, or even in the sun or a warm water bath (before you open the vacuum seal!). If you can wait a day, your loaf should thaw in a day of so in the refrigerator. Either way, you'll want to keep your loaf refrigerated once it's thawed out!

Q: Can I keep my bread in the freezer?

Definitely. You can store whole, unopened loaves that you're not ready to eat for over 6 months. If you just don't go through your bread very quickly, you can slice a thawed loaf before re-freezing. You'll want to use a freezer-safe container or bag for this method.

Q: What's the best way to slice my PACHA?

Oh boy, do we have some tips for you! ☝🏼

1. PACHA bread is easiest to slice when it's nice and chilled. A sharp non-serrated knife like a chef's knife works best, but a serrated bread knife also does the job (and is better than a dull knife).

2. We leave the slice thickness up to you. If you want a crispier bite that toasts faster, try a slice 1/2 cm think. If you want soft inside, crispy outside, try 1cm thick.

3. We also leave the slice SHAPE up to you! If you want a larger, sandwich-sized bread slice, try this sandwich slice technique! You'll need at least half a loaf to achieve these sandwich squares.

 

ORDERING & SHIPPING

Q: How much does shipping cost?

Orders ship at the lowest USPS priority rates available. If you are looking to minimize shipping cost per loaf, we recommend ordering by the case! (6 loaves).
If you are unable to receive USPS deliveries at your address, please email us at info@livepacha.com so we can help!

Q: I've placed my order. When will my bread arrive?

Orders placed by Monday at 8am PST will ship by Tuesday via USPS Priority Mail. Orders placed after the Monday deadline will ship the FOLLOWING week (by Tuesday of the next week). Once shipped, orders typically arrive between Thursday and Saturday.

* Please Note: PACHA is not liable for delay in delivery due to incorrect shipping information submitted at checkout. If you have made a mistake, please contact us before Monday at 8am to update the shipping information.

Q: Where can I buy your products?

We ship our bread from San Diego to anywhere in the continental US: just click here! We are also available at retailers in Southern California. To find a location near you, visit our Where To Buy page.

If you are a grocery store, market, co-op, restaurant, or cafe who wants to carry or serve our bread, please reach out to us at orders@livepacha.com. At this time we are available through UNFI in Southern California. We are happy to keep you up to date as we open new regions and distribution channels!