All the answers to your PACHA problems. Or at least most of them 😜. If there's something you can't find, send us an email at firstname.lastname@example.org!
Q: Are all of your products vegan?
Yes! Even our "Cheesy Herb" flavor is dairy-free. The products we manufacture are 100% plant-based!
We should note, though, that many of the add-on items we sell from other manufacturers may not be vegan. Check the product listing for specifications, when in doubt!
Q: Are all of your products gluten-free?
Yes! All of our bread is processed in a dedicated gluten-free facility and is Certified Gluten-Free!
Q: Are all of your products certified organic?
Yes! Our bread, and all of the ingredients that come into our dedicated facility, are certified organic.
Q: Are your breads made with non-GMO ingredients?
Yes they are! All of our products are Non-GMO & Soy-Free.
And just an FYI -- Certified Organic is ALWAYS Non-GMO!
Q: Does your bread contain any dairy? Soy? Egg? Potato? Refined Sugar? Tapioca? Tree nuts? Peanuts? Legumes? Grains? Sesame? Oat? Rice? Xanthan or other gums and binders?
Nope. We keep it pretty simple... Buckwheat, sea salt, and some flavorings. No weird binders, no grain-based fillers. Just yummy seed-based bread.
Q: Are there any allergens in your bread?
Our breads are free from the top 8 allergens (and more). (No dairy, eggs, fish, Crustacean shellfish, tree nuts, peanuts, wheat, soybeans, sesame, or gluten!) We’re committed to creating a product that is inclusive and accommodating to various dietary needs!
Q: What are the ingredients in PACHA bread?
You can see the full list of ingredients and nutrition information on any of our product pages.
Q: Are all of your ingredients Verified Regenerative?
No -- but our buckwheat, which makes up 99% of PACHA bread, certainly is!
Q: Is PACHA lectin free?
While we cannot claim that our bread is entirely lectin-free, the sprouting process we use with our buckwheat does reduce the lectin content significantly. Sprouting is known to mitigate lectin levels and enhance the nutritional profile of grains and seeds.
Q: What is the glycemic index of PACHA bread?
Buckwheat has a low glycemic index of around 45. Anything below 55 is considered “low glycemic” and will mitigate spike in blood glucose levels — and digest more slowly, keeping you fuller longer!
Q: Are your breads suitable for children?
First off… kids love PACHA. Especially baby ones! Buckwheat is rich in vitamins and minerals, especially potassium and B vitamins. It also has a low glycemic index, which does not cause blood glucose peaks and is therefore suitable for diabetics and great for sustained energy for children.
Q: Do you have non-bread products like spreads or condiments?
PACHA does not manufacture spreads or condiments, but we do sell butter, ghee, cheese, and honey from our favorite local and regenerative partners! These options will appear when you add PACHA bread to your cart and can be added to your order!
Q: Do your products contain folic acid?
Our breads do not contain folic acid. We do not use fortified or modified ingredients of any kind. At PACHA, we prioritize offering wholesome and natural ingredients in our products.
Q: How many calories are there in PACHA bread?
A slice of PACHA has about 60 calories. You can find the exact nutritional information — including calorie count — on our 2-pack and 6-pack product pages!
BREAD CARE TIPS & TRICKS
You didn't ask, but we'll tell you anyways -- YOU GOTTA TOAST IT!
Q: My bread arrived warm -- is it safe to eat?
Probably -- as long as there is no visible mold. We ship our bread frozen, but we expect that it will thaw in transit, and sometimes high outside temperatures mean the bread gets warm by the time it arrives. As long as there's no mold, you're good. Just get that bread to the freezer ASAP!
Q: Where should I store my PACHA bread?
PACHA bread doesn't have any preservatives, so we recommend getting it to the freezer as soon as it arrives or comes home from the store. You can toast it directly from the freezer -- and you should! PACHA is WAY better toasted!!
Q: What is the shelf life of my bread?
recommend that you store it in the freezer. Check out the date on the "If Frozen, Best By:" sticker on the outside of your box. NOTE: This sticker indicates the FROZEN shelf life.
If you're like us and you can't stop eating this bread... PACHA bread will last 1-2 weeks in your refrigerator after you thaw it.
Q: Can I keep my bread in the freezer?
Definitely. PLEASE DO. You can store loaves for up to 2 years.
ORDERING & SHIPPING
Q: How much does shipping cost?
We ship from our facility in San Diego using UPS Ground Shipping or FedEx 2-day shipping -- whichever method will get your bread to you within 2 days of leaving our hands. Shipping costs range from $3.50 to $14.00 per item depending on the weight of the item and the distance it must travel.
If you are looking to minimize shipping cost per loaf, we recommend ordering by the case (6 loaves) as this is the cheapest shipping per loaf across the board!
Q: I've placed my order. When will my bread arrive?
Orders placed by Sunday at 11:59:59 pm PST will ship by Tuesday. Orders placed after the Sunday night deadline will ship the FOLLOWING week (by Tuesday of the next week). Once shipped, orders typically arrive between Wednesday and Thursday.
* Please Note: PACHA is not liable for delay in delivery due to incorrect shipping information submitted at checkout. If you have made a mistake, please contact us before our Sunday afternoon (4pm PST) deadline to update the shipping information.
Q: Where can I buy your products?
If you are a grocery store, market, co-op, restaurant, or cafe who wants to carry or serve our bread, please reach out to us at email@example.com. At this time we are available through UNFI and KeHE distributors in regions throughout the U.S., and can distribute wholesale direct there. Reach out to us for more info!
Q: Do you have loyalty or rewards? How can I get updates about your promos and discounts?
To stay informed about our latest promotions, discounts, and exclusive offers, we recommend subscribing to our newsletter. You should see a pop up on the website! By subscribing, you'll receive regular updates straight to your inbox, ensuring you don't miss out on any exciting deals.
Q: Does PACHA ship internationally? Can I find your bread in international markets?
Unfortunately we only ship and sell within the United States. We hope to be able to ship internationally someday though!
Q: Can I make any changes to my subscription?
Absolutely! Here is the customer subscription link if you would like to make any changes to your account or subscription: https://livepacha.com/apps/customers/portal
RETURNS AND REFUNDS
Q: Can I return my bread if I don't like it?
No. Our products are perishable and cannot be returned. Because we use premium ingredients sourced from regenerative farms, we do not offer a money-back guarantee. That said, if there is a problem with your bread upon arrival, please send us an email at firstname.lastname@example.org, and we'll gladly make it right!
Q: My bread arrived moldy. What should I do?
Please email us at email@example.com. We will get back to you within two business days to process a replacement for you which will ship on Monday!
Q: Is this plastic bag seriously home compostable?
Yes! The film and ink our bread bags are made with are certified home compostable and will break down in 90 days or less in an active compost. You can even compost the cardboard clip.
The clip is recyclable, but the bag is not.
Q: Is your shipping box compostable?
Yes! Our shipping box AND the insulation are both compostable, and they are both recyclable, too!
Q: Is the tray that holds my bread compostable?
No. Still working on that one... but it IS recyclable!
Q: Can I provide feedback and suggestions?
You are very welcome to provide feedback by leaving a review on our website, messaging us on our social media platforms, or emailing us at firstname.lastname@example.org!
Q: Where can I leave a review for PACHA bread?
If you feel called to leave a review for us, that would be much appreciated. You can navigate to https://thingtesting.com/brands/pacha-1/reviews or leave a review on our website.
Q: How do I contact customer service?
You can contact our customer service through email: email@example.com